Government, healthcare, finance, big tech, you name it: enterprises run our world and enable human agency at scale. Facing crisis, loss of trust and disruption, they call out for our help. “Make us resilient”, they say. 

But what if we aimed beyond the chase for survival? Can we design better enterprises, to be more useful for people, and more successful in creating positive outcomes? 

 Enterprise Design connects people-centric product and service innovation to the organisational and operational transformation required to deliver. Don’t worry, this is not about running another Design Thinking workshop.  

Milan will introduce you to the Facets and Patterns of doing enterprise change by design. You’ll take away a toolset designed to help you tackle messy challenges, make sense of a dynamic environment, and collaboratively plot a way towards a future to thrive in – building on the strengths of your enterprise. 

Milan’s work is about design applied to the enterprise level. He is president of the Intersection Group and a co-founder of Enterprise Design Associates. He works with enterprises of all shapes and sizes to bring entrepreneurship to life: designing brands, products and organisations to be useful, and making them actually deliver. His first book Intersection introduces this Enterprise Design approach, and he has been co-organising a conference series of the same name since 2014. Milan also teaches Enterprise Design at the School of Management of Innovation at Sciences Po Paris.